The Extreme Networks ExtremeWorks AHR Service is a comprehensive solution designed for businesses requiring dependable hardware replacement support. This extended service guarantees rapid response times and access to skilled technical assistance, ensuring that your network functions seamlessly and efficiently. With a strong focus on customer satisfaction and minimizing downtime, this service is meticulously engineered to cater to the demands of contemporary organizations.
- Comprehensive Support: Gain access to Extreme Networks Global Technical Assistance Center (GTAC) 24/7, allowing you to report issues, ask questions, and seek help for your Extreme Networks hardware and Operational Software anytime, day or night.
- Next Business Day Parts Replacement: Benefit from an efficient and rapid parts replacement service that ensures your replacement parts arrive the next business day, minimizing downtime and keeping your operations running smoothly.
- Technical Expertise: Enjoy the peace of mind that comes from knowing you have a team of experts available to assist you with any technical challenges that may arise, enhancing your overall productivity.
- One-Year Service Coverage: This service plan offers a full year of support, delivering consistent and timely assistance to ensure your network remains operational and efficient.
- Cost-Effective Solution: The ExtremeWorks AHR Service provides a reliable and economical option for businesses, effectively reducing the costs associated with unexpected network hardware failures and their consequent downtime.
Technical Details of the Product
- Service Type: Advanced Hardware Replacement (AHR)
- Duration: 1 Year
- Response Time: Next Business Day Parts Replacement
- Support Hours: 24/7, 365 Days a Year
- Access: Telephone and Web Support through GTAC
How to Install
To take advantage of the Extreme Networks ExtremeWorks AHR Service, follow these simple steps:
- Purchase the ExtremeWorks AHR Service plan for your covered products.
- Upon diagnosing a hardware issue, contact the GTAC through the provided hotline or web portal.
- Follow the instructions given by the GTAC representative for troubleshooting and reporting the issue.
- Once the issue is diagnosed as a hardware failure, you will receive confirmation of your parts replacement.
- Expect your replacement parts to arrive by the next business day.
- Follow the installation instructions provided with the parts to complete the replacement process.
Frequently Asked Questions
- What is included in the ExtremeWorks AHR Service? The service includes 24/7 access to technical support, next business day parts replacement, and a one-year duration of coverage to ensure your hardware operates reliably.
- How do I report an issue with my hardware? You can report any issues by contacting the Global Technical Assistance Center (GTAC) through the provided telephone number or web portal at any time.
- What happens if my hardware fails? In the event of a hardware failure, you will be guided through the troubleshooting process by a GTAC representative, and if necessary, replacement parts will be shipped to you the next business day.
- Is there a limit to the number of support calls I can make? No, there is no limit to the number of support calls you can make while your service is active. You can contact GTAC as often as needed within the service duration.
- Can I renew the ExtremeWorks AHR Service after one year? Yes, you can renew the service plan upon expiration to ensure continuous support and protection for your hardware.
